Store regulations

The website of Or Shay Electrical Wholesale Ltd. (hereinafter: "the Company" and/or "the Website", as applicable), whose address is https://www.or-shay.com (hereinafter - the "Website"), offers for sale a wide variety of different products in the field of electricity, lighting and industry.

The purpose of the Regulations is to define the customer's rights and obligations in connection with the use of the website and the purchase of products through it, including the manner and conditions of purchasing the products (hereinafter - "the Regulations").

Since these regulations constitute a binding agreement between the customer and the company, the customer undertakes to read all the provisions and conditions of these regulations carefully and carefully and to comply with them.

It is clarified that by using the website, the customer and/or visitor to the website agrees, confirms and declares that he has read all the provisions of the regulations and that he is willing to accept all its provisions without any reservation (the customer, the visitor to the website and the purchaser through it or by telephone, will be referred to hereinafter as "the customer").

The Company reserves the exclusive right to update and/or change the regulations, from time to time, at its sole discretion without giving prior notice and/or any notification.

Website management and operation

Or-Shai Electrical Wholesale Ltd. is the manager and operator of the website. Any questions regarding the website can be directed to the telephone number 03-7642400.

The Company reserves the right, at any time, to temporarily and/or permanently discontinue the activity of the website in accordance with its sole decision and discretion, and the Customer will have no demand and/or claim and/or lawsuit in this regard.

general

The introduction to these regulations forms an integral part of them.

The regulations apply to both genders in the same way, but for convenience only are worded in the masculine. The section headings in the regulations are for convenience only and do not and will not be given any weight in the interpretation of the regulations.

It is clarified that all provisions of the regulations will apply accordingly and with the necessary changes also to a customer who has chosen to purchase products by telephone with the website's customer service center.

Before it is possible to purchase products on the website and before making a payment, the customer must confirm and mark by marking in the appropriate place on the website that he has read the regulations and that he accepts all of their instructions and conditions. The customer agrees, confirms and declares that he has read all of the provisions of the regulations and that he is willing to accept all of their instructions without any reservation, and thus whether he made a purchase on the website or made a purchase by telephone, without reading the regulations, even though he confirmed that he did so, the regulations will apply to him and will be binding on him for all purposes. As stated above, even if the customer does not indicate that he agrees to the provisions of the regulations, the mere use of the website and/or ordering by telephone by him constitutes such consent.

Services on site

The site is an electronic store that offers for sale a selection of electrical, industrial, and work tools from various manufacturers and brands from Israel and abroad.

For the avoidance of doubt, after the customer registers and actively confirms his registration on the site and/or his membership in the site's customer club, he gives his consent to receive daily e-mail from the site, the purpose of which is to encourage the customer to purchase products on the site. Also, and at the same time, the customer confirms his consent to receive e-mail from the site when the word "advertisement" does not appear in its title, but only in the body of the e-mail. The customer may, at any time, notify the operating company of his refusal to receive any e-mail from the site, by sending a message to the address sales@or-shay.com

The products offered on the site can be purchased online according to the purchase procedure described in these regulations below, but you can also contact the operating company by telephone and purchase the products, by providing personal information, a shipping address and payment details to bill the order.

Liability for activity and use of the website

You are solely responsible for your use of the Site. You release the Site from any liability in connection with the application and/or use of the content on the Site, whether created and/or uploaded to the Site by other users or by the Site. The Site does not operate any malicious software or spyware, but you are aware that websites are vulnerable to malicious use and the implantation of spyware, malware, and viruses, and that it is not always possible to prevent the distribution of these by the Site without the intention of its operators. You release the Site from any liability for any harm that may be caused to you due to such disruption of the Site by a party external to the Site.

Furthermore, the site is not liable to you for any direct or indirect damage caused to you as a result of changes that the site makes to the way it is presented, its content and/or any other characteristic of it or as a result of the temporary or permanent cessation of the site's existence, as well as deletion, restriction of access or damage to the storage of items uploaded by you to the site, or hacking of the site by "hackers" or other unauthorized users and subsequent copying of personal content that you submitted to the site.

You are aware that using the Site may expose you to content that is incorrect, inaccurate, offensive, harmful, etc., and you waive any legal and/or other rights that you have or will have against the Site regarding items submitted by other users.

The Site permits search engines to use their associated crawling applications to copy materials from the Site solely for the purpose of creating public indexes that enable the finding of said materials in a search. The Site reserves the right to disable this option generally or in a specific case.

The site has no control over and is not responsible for the content, privacy policy, safety and/or any other characteristic of other websites on which the site's content is displayed, and is not responsible for the content, privacy policy, safety and/or any other characteristic of websites to which a link is included in the content appearing on the site - whether these links were placed by way of advertisement or user content.

The site reserves the right to change the purchasing procedures on the site from time to time at its sole discretion.

The site reserves the right to close the site and/or cancel a purchase at its sole discretion, including in cases where it becomes apparent that illegal activity has taken place on the site, or that damage has been caused to the site as a result of a technical problem.

The information on the site may from time to time contain inaccuracies, including in the prices of various products, or typographical errors. The site may make changes to the information contained on the site from time to time without prior notice. The site does not guarantee that information contained on the site at a particular time will also be contained on the site at a later date.

For the benefit of the users, the site has been provided with information pages that may be of interest to the user, depending on the product they intend to purchase. Everything stated on these information pages is a recommendation only on behalf of their authors. The site is not responsible for any damage caused as a result of acting on these information pages.

The Site does not guarantee continuous and uninterrupted access to the Site. The Site's functioning may be subject to interruptions by factors beyond the Site's control. Furthermore, the Site is not responsible for the availability of sites to which it is linked, is not responsible for the correctness or accuracy of the publications appearing on it by external parties, and advertising on the Site does not constitute any responsibility of the Site for the advertising. By using the Site, you acknowledge and agree that the Site is not responsible for any damage that may be caused to you as a result of the trust you have placed in the publications appearing on the Site and/or the availability of the resources offered in these publications.

The website is not responsible for ensuring that its use and/or the content uploaded to it by users and/or the publications appearing on it will meet your requirements or wishes, will be carried out without interruption, will be secure or error-free, or that the information appearing on them will be accurate or reliable, if published by third parties.

The products offered for sale on the site

The site presents users with a variety of products offered for sale. The product offering may change at any time, subject to the sole discretion of the site operator.

The site reserves the exclusive right to add or subtract from the range of products offered, as well as to add or subtract from the number of units offered for each product, subject to its sole discretion.

All products offered on the site are completely new products in their original packaging.

The Company will not be responsible for the assembly or installation of products purchased on the Site, and this responsibility will apply solely to the person performing the action and at his or her expense. Furthermore, the person performing the action will be solely responsible for the maintenance of the product, unless otherwise specified.

The company strives for, but does not commit to, the lowest price available and may cancel any order due to a price that does not reflect the true price of the product as a result of a malfunction on the site in updating product prices or for any other reason.

The product images on the site are intended for illustrative purposes only, and there may be differences between the images displayed and the products actually sold.

Using the website And how to buy

The site is intended for personal, retail and wholesale use.
Receiving the product through the website is conditional on the credit card company or PayPal approving the transaction.

The site is open to those aged 18 and over who have a valid credit card (in Israel) from one of the following credit companies (hereinafter: the "Credit Companies"): Isracard, Visa, American Express, Leumi Card and/or a PayPal account.

After selecting the product, the user will enter a number of personal details into the system related to making the purchase.

Entering false personal information into the system is a violation of the law. Criminal legal action will be taken against users who enter false personal information and/or claims for damages will be filed by the site owner. The site owner reserves the right to cancel a transaction due to the entry of false and/or incorrect and/or partial personal information.

Although by law the surfer is not required to provide his personal information, the company will not be able to process an order from a surfer who does not provide his personal information as required.

Purchase not completed for technical reasons

Technical reasons beyond the control of the company and/or anyone on its behalf, such as power outages, a faulty computer in the user's possession, communication problems, etc., may sometimes result in the purchase not being completed. In this case, the user will only be charged for the products that he purchased and for which the ordering process was completed in full.

The Company and/or anyone on its behalf will not be held responsible for illegal activity carried out by users of the site or by any other party that is not under the full control of the Company.

Immediately after placing the order, the company will check the credit card details and upon confirmation of the order by the credit card company, an appropriate notification will be sent whether the operation has been approved or rejected.

If approved, the action will be recorded in the website's system, and the customer will also be sent an email notification of the action within 48 hours of the end of the sales process.

In the event that the transaction is not approved by the credit card company, the person performing the action will receive an appropriate notification. In order to complete the order, the person performing the action will be required to contact the company's customer service and/or someone on their behalf by telephone to arrange for the credit card company's approval of the transaction. An order will be considered complete only after the credit card company's approval of the transaction has been arranged, and the shipping dates for the product will apply to the company only after the collection for it has been completed. If the person performing the action does not act to arrange the payment within 7 business days from the date of receipt of the notification of the credit card company's refusal, the company will be entitled to cancel the order.

In the event that the person performing the action chooses to provide the credit card details by telephone, a company representative will contact him by telephone in order to complete the transaction details and to receive the credit card details. The action will be considered complete only after the credit card details have been provided by the person performing the action and the credit card company has approved the transaction. In this case, as stated, the shipping times for the product will be calculated only after the credit card details have been provided by the person performing the action, and after the credit card company has approved the transaction. It is clarified and emphasized that if the person performing the action chose the option whereby the company representative will contact him by telephone in order to receive the credit card details, and the customer has not responded to the telephone and/or e-mail within 7 business days from the date of the request, the company will be entitled to cancel the order.

You can cancel a purchase up until the moment the charge is made to the credit card company, without paying any penalty.

And if the credit company charges the company a commission for performing the operation, the person performing the operation will be charged the said commission.

Sales method

The sale is of products at a fixed price in advance until stocks last.

The person performing the action selects a product according to their preferences, after reviewing the site's sales page, and makes the purchase in accordance with the site's instructions.

Completion of the sales process is subject to approval by the company (hereinafter: "Or-Shai Electrical Wholesale") and after it is found that the product is in the company's inventory at the time of completion of the transaction. If the product is not in stock, an e-mail will be sent and/or telephone contact will be made with the transaction operator to inform him of this. In such a case, the transaction operator will be immediately credited with the amount he paid. It is clarified and emphasized that the company will not be directly and/or indirectly responsible for any damage caused to the transaction operator due to failure to receive the requested product due to lack of stock.

Prices

Next to each product offered for sale on the website, the updated price of the product in shekels, including VAT (hereinafter - "Product Price"). Prices do not include shipping fees.

The Company shall be entitled to change the price of the products offered for sale on the Website at its sole discretion without the need to provide prior notice and/or any notification. The price of the product that will be charged to the Customer is the price of the product at the time of sending the confirmation of the order in a return email to the Customer as defined below.

The Company informs the Customer that the price of the product, as it appears on the Website, does not necessarily constitute a benefit in terms of more favorable payment terms and/or a more affordable and/or cheaper price than the price of the same product offered for sale in the Company's store and/or other locations. The Customer is responsible for comparing prices and/or checking for the existence of discounts and/or promotions before deciding to purchase a product(s) on the Website, and he does not and will not be entitled to make any claim of any kind whatsoever in connection with the terms of purchase on the Website.

For the avoidance of doubt, it is clarified that in the event that you find a price sticker on the product ordered by the customer, whether the price is higher or lower than the price of the product ordered when the order confirmation was sent by return email, the determining price is the price of the product as it appeared on the website when the order confirmation was sent by return email, as defined below.

Payment methods and terms

Payment for the purchase of products on the website will be possible via PayPal or a valid credit card issued by a credit card company operating in Israel, in accordance with the law and subject to the terms of the credit card company and receipt of approval from the credit card company for the order placed by the customer on the website.

In the event that approval is not received from the credit company, the customer will receive an appropriate notification, his order will not be fulfilled, and the customer will not have any claim and/or demand and/or claim against the company in this regard.

Payment for products purchased by the customer on the website may be made in a number of equal installments without interest, at the customer's choice, subject to the purchase amounts. The Company reserves the right, at its sole discretion and decision, to change from time to time the number of installments and the range of purchase amounts that will entitle the customer to installment payments, and the customer will have no claims and/or demands and/or claims against the Company and/or anyone on its behalf in this regard.

postage

The price of the product indicated on the site does not include shipping fees. The charge for shipping fees will be added to the final invoice that the customer will be charged for placing his order. The company will be entitled to update the shipping fees from time to time at its sole discretion and without the need to provide prior notice and/or any notification.

Product delivery

The delivery of the products purchased on the website will be made via a courier of a courier company with which the Company has entered into an agreement and/or in any other way as may be decided by the Company from time to time (hereinafter – “ the courier ”), or by means of independent collection as detailed in these regulations. The delivery of the products purchased on the website will be delivered to the address that the customer specified during the registration process as the address to which he requests the delivery of the products. It is clarified that the delivery of the products purchased on the website will be delivered to one address only.

It is clarified that the delivery of the product will be carried out by the company and/or someone on its behalf and is valid in one direction only, i.e. to the customer's home (or another address provided by the customer at the time of purchase, subject to the provisions of these regulations).

For the avoidance of doubt, the return of a product for any reason (subject to the warranty terms and these regulations) will be carried out by, under the responsibility of, and at the expense of the customer or someone on his behalf, directly to the company's warehouses at 17 Tozeret Ha'aretz Street, Tel Aviv.

The delivery of the products will be possible to all localities in Israel to which the delivery company provides deliveries, according to the address registered by the customer on the aforementioned website, with the exception of certain localities in Israel, as decided from time to time by the company, to which the delivery of products purchased on the website will not be possible, all at the sole discretion of the company and without the customer having any claim and/or demand and/or claim against the company in this regard.

It is clarified that the Company will not be obligated to provide the products ordered by the Customer on the Website, even if the Customer indicated during the registration process an address that is included among the localities where delivery of products on the Website will not be possible, and this address was also recorded in the Website's order system and the order was marked as approved. The Customer will not have any claim and/or demand and/or claim in this regard against the Company and/or anyone on its behalf.

It is clarified that the Company will not be obligated to provide the products ordered by a customer on the website to localities that are inaccessible from a security perspective and/or have been closed to transit, whether temporarily and/or permanently by a competent authority, and the Customer will not have any claim and/or demand and/or claim against the Company and/or anyone on its behalf in this matter.

Product delivery times as indicated on the sales page include only business days (Sunday-Thursday and do not include Fridays, Saturdays, holiday evenings and holidays).

The regulations of the Israel Postal Authority, or any other body through which the company carries out the transportation and delivery to the operator of the operation, will also be binding on the operator of the operation.

It is clarified and emphasized that the place of execution of the transaction, for all intents and purposes, will be considered the registered office of the company (hereinafter: "Or-Shai Electrical Wholesale"), even in the event that the customer chooses to receive the product by mail and/or courier.

The delivery date for products purchased on the website by 2:00 PM on the day the purchase was made is within 7 business days from the date of confirmation of the order via return email, as this term is defined below.

The delivery date of products purchased on the website on special days (for example: Chol Hamoed Sukkot) will be in accordance with the delivery times detailed on the website in accordance with the schedule.

Delivery hours and days - Delivery will only be made on business days from Sunday to Thursday, between the hours of 08:00-16:00. Notwithstanding the above, in cases of force majeure and/or as a result of events beyond the control of the company and/or the courier and/or anyone on their behalf, including strikes, shutdowns, security incidents, severe weather conditions, etc., there may be a delay in the delivery date of the products, and the customer and/or anyone on his behalf will not have any claims and/or demands and/or claims of any kind in this regard against the company and/or the courier company and/or anyone on their behalf.

The Company and/or anyone on its behalf will not be responsible or liable for any direct or indirect, consequential or special damage caused to the person performing the action for any delay or failure in the delivery of the product(s), including loss of income and/or loss of profit caused for any reason whatsoever.

Self-pickup from warehouses "Or-Shi"

The customer will be entitled to collect the product from the company's offices during the company's operating hours as indicated on the website, and therefore must coordinate this in advance with the company's customer service representative, and indicate this in a designated place during the purchase process. The product will be collected within 14 business days from the date the transaction is approved by the credit card company.

responsibility

The responsibility for examining the product, its nature, features, characteristics and suitability for the customer's needs, applies solely to the customer, even if the customer uses the search mechanisms found on the website to make the purchase.

The products sold on the site are provided with a valid warranty certificate. The products offered for purchase on the site are completely new, in their original packaging and benefit from all the warranties and services accepted in the ordinary course of business of the manufacturers and/or suppliers and/or importers and/or marketers of the product (in this regulation, the " Supplier "), all in accordance with the warranty certificate that will be provided with the product, unless otherwise specified in the product details.

The product specifications published on the site and the product warranty terms are provided by the supplier - and under his responsibility.

Without prejudice to the generality of the above and subject to the provisions of any law that cannot be conditioned upon, it is hereby clarified that the Company and/or anyone on its behalf will not bear any liability for any damage caused to the Customer directly or indirectly due to a delay in delivery, or as a result of the Products supplied being defective or improper, unless the defect occurred due to gross negligence on the part of the Company.

Transaction cancellation

The customer will be entitled to cancel the purchase in whole or in part even after the payment has been made to the credit card company, within 14 days of receiving the products, subject to returning the products themselves in their original packaging, unused and without damage to the products and/or packaging, and with an invoice. The cancellation fee charged to the customer will be 5% of the product price or 100 shekels, whichever is lower. The products can be returned by registered mail or by physically arriving at the store at 17 Tozeret Haaretz Street, Tel Aviv during business hours.

The company (Or Shai Electrical Wholesale Ltd., C.P.: 511069122 of 17 Tozeret Haaretz Street, Tel Aviv) reserves the right to cancel transactions if it becomes clear to it that there has been a material communication failure or any other technical problem that disrupted the proper course of the purchase. In such a case, it will send an e-mail message to the surfer and there will be no claim and/or lawsuit against it.

The company may cancel a transaction in whole or in part in the event of force majeure, acts of war or hostility or terrorism that prevent the continuation of the sale.

The company will be entitled to cancel a transaction in the event that there is concern that the sale was accompanied by some illegal action by the person carrying out the action.

In any case of cancellation of a sale, the customer will be notified by phone and/or in writing, to the email address he specified during the registration process on the website.

All of the above does not include cables that have been cut, which cannot be returned.

Privacy Policy

This privacy policy is intended to explain to you what information is collected during use of the website, what use is made of the information collected, and how the website protects this information.

The information we collect is divided into two types:

Personal information concerning the user – The site does not collect and/or use your first name, last name, email address, telephone number, ID card, occupation and other personally identifiable information (hereinafter: “Personal information concerning the user”), unless you voluntarily provide it to the site. In such a case, the personal information concerning the user will be used in accordance with this privacy policy. The company does not store credit card numbers on its computers and does not transfer credit card details to a third party. Non-personal information concerning the user – The site collects, stores and uses general non-personal information concerning the user, such as IP address, browser type, pages viewed, length of time spent on certain pages, date and time of visits, general location of the IP, etc.

The Site may use “cookies” (a small file containing a string of characters that is sent to your computer or other device and gives your browser a unique identifier) ​​while you are browsing it or while using it through other sites. The Site uses these files to improve the quality of the service, including to save user preferences, improve search results and track usage trends, such as how users search.

In addition, the Site may allow third parties to place “cookies” on your computer. These are similar to the Site’s “cookies,” but they come from servers controlled and monitored by those third parties, such as advertisers on the Site, who use them to collect information about your use of the Site that is also used by the third parties.

You can choose through the browser you use not to accept “cookies” whether they come from the Site or from third parties. However, certain features and services of the Site may not function properly if the browser is set to block these types of files.

Transactions made on the site are paid for through clearing on secure sites that specialize in this and are not under the control of the site. The site does not collect credit card details, and to the extent that credit card details are received on the site, they are secured in accordance with legal requirements and will not be used in any way.

To the extent that you provide the Site with “personal information concerning the user” as part of or in preparation for a transaction, the information will be used to carry out and complete transactions with the business. The Site and the Company will refrain from making any other use of the information. However, if you provide “personal information concerning the user” in a place designated for publication on the Site, such as a product review, etc., the Site and the Business may make any reasonable use of the information in such a case, including publishing it on the Site.

Without prejudice to the generality of the foregoing, the Site may use "personal information concerning the user" for the purpose of contacting you if necessary, such as providing a product, investigating a complaint and/or concern about copyright infringement, etc.

In addition, the site may use "personal information concerning the user" even if your consent has not been received in the following cases: if you violate the site's terms of use and/or if a judicial order is sent to the site requiring it to disclose personal information concerning you and/or in any case of dispute, claim, lawsuit, demand or legal proceedings between you and the site and/or in any case in which the site is required to do so by law and/or in order to prevent suspicious or illegal actions, whether related to the site or not and/or to another party in the event that ownership of the site is transferred to that other party, provided that that party continues to operate the site in accordance with these regulations and/or in order to protect the rights, assets, or personal safety of the owners, managers and operators of the site and/or entities and/or individuals related to them and/or other users of the site.

The Site and third parties associated with it use "non-personal user information" collected in order to improve and adapt the Site, the content and services presented therein, to your personal needs and preferences and/or for statistical purposes such as general user statistics, including demographic and geographic information and/or for the purpose of detecting and handling faults on the Site and/or for the purpose of testing the effectiveness of marketing and marketing the Site among advertisers and/or for other lawful purposes, as long as your personal identity is not revealed through such use.

The Site uses technical and organizational measures to ensure that there is no unauthorized access to the information contained therein and that it is not used and/or modified and/or disclosed. However, the Site cannot guarantee that unauthorized third parties will not succeed, despite these measures, in hacking the Site and using the technical information for improper purposes, including using the information stored to personally identify you.

You acknowledge and hereby acknowledge that computer systems and the transmission of information over the Internet are not inherently secure, and that there is no protection that guarantees that information stored on computers or transmitted over the Internet will be immune from unauthorized access, use, alteration or tampering by others.

Intellectual property and additional provisions

When using the site, you agree to refrain from performing the following actions and agree that performing them will constitute a violation of these Terms and Conditions and will allow the site to block you from using it, without derogating from any other means available to the site to enforce these Terms and Conditions.

Making changes to the site, hacking into parts of the site that you are not authorized to use, accessing other users' information in an unauthorized manner.

Disrupting or attempting to disrupt the operation of the site and/or the site's security mechanisms and their features, including features that prevent the use or copying of content uploaded by other users or the site itself or limit the manner in which content on the site can be used.

Selling advertising or sponsorship or any other form of sales promotion for the content on the site.

Commercial use of the website content in a manner that competes with the website.

Using the website in a manner that infringes copyright.

Using the site in a manner that constitutes defamatory advertising.

You agree not to collect any personal information from any user on the site, except for data published by the users or the site, for the purpose of contacting them or conducting a transaction with them, and you undertake not to use the information except for these purposes.

You agree not to operate or use any automated system, including without limitation any robot, crawler or offline reader application, that accesses the Website. This is except if the use of the automated system is for the purposes of advertising the Website itself or specific content from the Website in search engines or in a website index. In any case, any use of the Website via software will be done in a manner that does not create a load on the information traffic on the Website, does not circumvent the restrictions on the use of the software set out on the Website and does not interfere in any way with the proper operation of the Website.

Icons, symbols and any display or information appearing on the site, including graphics, design, trademarks, are the exclusive property of the Company or its agents. You may not download, copy, reproduce, distribute, transfer, broadcast, display, sell, license, rent or use the content belonging to the site for any purpose whatsoever without the prior written consent of the Company.

The site may prevent a user who has violated copyright, used the site for the purpose of publishing defamation and/or published content that is inappropriate for the nature of the site from accessing the site.

You agree that the Site will remove any content that is not suitable for display on it in accordance with the Site's sole discretion or that the Site has minimal grounds to believe violates copyright or constitutes defamatory advertising.

Compensation and indemnity

A customer who violates any of the terms of these regulations, or who performs any illegal action in connection with the site, will be held liable by the site and/or the operating company or anyone on their behalf for indemnification and compensation, for any damage, expense or loss, direct or indirect, including legal expenses and attorneys' fees, that may be caused to the site and/or the operating company jointly and severally, for the said violation or for any illegal action that may be performed in connection with the site.

Jurisdiction

The legal authority in any dispute regarding these regulations will be solely with the competent court in the Tel Aviv district.