Privacy Policy
Last updated: March 7, 2025
This Privacy Policy describes how or Shay ("Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from npe6ka-44.myshopify.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you are using the Services, whether you are a customer, a Site visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve or enhance the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you
Information you send to us directly through our Services may include:
Contact information, including your name, address, telephone number and email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information includes your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, for example, when sending a message using the Services.
Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software key sets, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.
How we use your personal information
To provide products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you communications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for delivery, facilitate any returns and exchanges and other features and functions related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail, and to display advertisements for products or services to you. This may include using your personal information to better tailor the services and advertising on our website and other websites.
Security and Fraud Prevention. We use your personal information to identify, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving our service. We use your personal information to provide you with customer support and improve our services. It is in our legitimate interest to respond to you, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use related to operating our store using Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and our services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the services (as part of our legitimate interests to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other sites.
Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies using your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or no longer be available. In addition, blocking cookies cannot completely prevent how we share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling a contract, legitimate purposes and other reasons subject to this Privacy Policy. These circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy notices.
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
With our partners or otherwise within our corporate group, our legitimate interests in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
category
Identifiers such as basic contact information and certain account information
Commercial information such as order information, shopping information, and customer support information
Internet or other similar network activity, such as usage data
Geolocation data such as locations determined by IP address or other technical means
Recipient categories
Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Partners
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third-party websites and links
Our Site may provide links to other websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on such websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information listed below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 16.
Security and preservation of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request as permitted by law.
Right to access/knowledge: You may have the right to request access to personal information we hold about you, including details regarding the ways in which we use and share your information.
The right to erasure: You may have the right to request that personal information we hold about you be erased.
The right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
The right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances, subject to certain exceptions.
Restriction of processing: You may have the right to ask us to cease or restrict our processing of personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights as indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to a request. Subject to applicable law, you may designate an authorized agent to request on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or by lodging your complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant UK competent authority, if applicable, unless the transfer of data is to a country determined to provide an adequate level of protection.
Contact us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at sales@or-shay.com or contact us at Totseret ha-Arets Street 17, Tel Aviv-Yafo, 6789111, IL.